How do I upgrade or downgrade my plan?
Choose the new plan on Account → Billing and complete Stripe checkout; the new plan starts immediately with its full monthly credits, and if you were already paying for another plan you cancel that one from the billing portal so it does not renew alongside.
The plans
| Plan | Monthly price | Credits per month |
|---|---|---|
| Basic | free | pay as you go |
| Creator | $19 | 25,000 |
| Pro | $49 | 70,000 |
| Studio | $329 | 495,000 |
Every plan includes one seat and allows top-ups.
Changing plan
- Open Account → Billing. The plan list marks your current plan.
- Select the plan you want and press the Choose button under it.
- Complete the payment on Stripe's checkout page.
The new plan is active as soon as Stripe confirms the payment, and its monthly credits are added at once. LUVI records the change and every renewal in Transactions.
If you were already on a paid plan
Choosing a new paid plan starts a new subscription; it does not convert the old one. To avoid two renewals, open the billing portal from the same tab and cancel the previous subscription there. Your credits are unaffected either way.
Downgrading
Pick the cheaper plan the same way. You keep the credits you already have; the smaller monthly grant applies from the next renewal of the new plan.
Renewals
On every renewal Stripe charges the plan price and LUVI adds the plan's credits within seconds of the payment. Each grant is written once, even if Stripe delivers the notice twice.
Frequently asked
Are unused days of the old plan refunded?
No. The new plan is a fresh subscription; there is no proration. Time the change close to your renewal date if that matters.
What happens to credits I already have?
Nothing. The balance is one pool; the new plan's credits are added to it.
Can I go back to the free plan?
Yes. Cancel the paid subscription in the portal; your balance and files stay, and you keep paying as you go.