Why did my uploads pause with a storage limit message?
Your library has reached its storage quota, 10 GB unless you bought a tier, so LUVI blocks new uploads and generations until you delete files or move to a larger tier on Account → Storage; nothing already stored is touched.
The message
A window titled Storage full opens when you try to upload or generate, for example: You've reached your 10 GB storage cap (10.40 GB used). Get more storage to keep uploading. Its Get more storage button opens Account → Storage, where a red banner repeats the warning for as long as you are over the cap.
Two ways out
- Delete. Trash files in the Library; they stop counting at once. Videos free the most space.
- Buy a tier. Account → Storage → Storage tier: 50 GB for $5, 100 GB for $10, 500 GB for $50 or 1 TB for $105 per month. The larger quota applies as soon as the payment goes through.
Why generations are blocked too
A generation writes a new file into your library, so it is subject to the same cap. The Workspace shows the same window and does not submit the job, so no credits are spent.
Avoiding it next time
Once you reach 90% of your quota, an email warns you before you hit the cap, at most once a week. Sorting the library by size shows what to trim.
Frequently asked
Are my existing files at risk?
No. Being at the cap only blocks adding more; nothing is deleted.
Can I pay per gigabyte instead of buying a tier?
No. The pay-per-block option was retired on 27 September 2026; a storage tier is now the only way to raise the cap.
How quickly does deleting unblock me?
Immediately after the usage cache refreshes, within five minutes at most.