Why was my upload refused?
The file is over the size limit (50 MB for images, 1 GB for video, audio and 3D), is a type LUVI does not take such as a PDF, is an image LUVI cannot convert (ICO, PSD, JPEG XL), or your storage is at its cap. The message on screen says which.
The four reasons
1. Too large
| Type | Maximum per file |
|---|---|
| Images (JPG, PNG, WebP, GIF, AVIF, HEIC, TIFF, BMP, SVG) | 50 MB |
| Video, audio, 3D | 1 GB |
The message reads File too large (max 50 MB) or …max 1024 MB. Compress or trim the file and try again.
2. A file type LUVI does not take
LUVI takes images, video, audio and 3D files, nothing else. PDFs and other documents, spreadsheets, ZIP archives, video in containers such as MKV or AVI, and audio such as FLAC or AIFF are refused before the upload starts, with a message that LUVI doesn't accept this file type. Export what you need as JPG or PNG, convert video to MP4 and audio to MP3 or WAV, and upload that instead.
3. An image LUVI cannot convert
Every image is stored as JPEG or PNG so that every model and every browser can read it. Most formats convert automatically — HEIC, WebP, GIF, AVIF, TIFF, BMP and SVG all work. ICO, PSD and JPEG XL cannot be decoded and are refused with unsupported image format: save them as JPG or PNG first.
A file with the wrong extension is judged by its contents, not its name, so a HEIC renamed to .jpg is still converted correctly.
4. Storage cap reached
When your usage reaches your quota, a Storage full window shows how much you use against your cap. Uploads resume when you delete files or move to a larger tier on Account → Storage; the window's Get more storage button takes you there.
Formats that are accepted
- Images: jpg, jpeg, png, webp, gif, avif, heic, heif, tif, tiff, bmp, svg
- Video: mp4, webm, mov
- Audio: mp3, wav, ogg, aac, m4a
- 3D: glb, gltf, obj, fbx, stl, ply, usdz
Still failing?
A network drop during a large upload shows upload failed; retry on a stable connection. If a file inside the limits is refused repeatedly, write to support@luvicreator.com with its type and size.
Frequently asked
My PNG is 60 MB. What can I do?
Save it as a JPEG, or scale it down; models do not use more than a few thousand pixels on the long side anyway.
Why does a video over 1 GB fail?
1 GB is the hard limit per file. Trim or re-encode the clip; a 4K 10-second clip is far below the limit.
Is a refused upload charged?
No. Nothing is stored and nothing is charged.